Fro Quantum Organics Hub Ltd
Last updated: 13th July, 2026
1. About These Terms
These Terms and Conditions govern your use of https://froquantumorganics.com (the “website”), your purchase of our products, and your booking of our salon services.
By using this website, placing an order, or booking a service, you agree to these terms. If you do not agree with them, please do not use the website.
Who we are:
Fro Quantum Organics Hub Ltd (“Fro Quantum Organics”, “we”, “us”, or “our”) is a company registered in Nigeria.
- Email: Froquantumorganics@gmail.com
- Phone / WhatsApp: +234 901 146 3464
- Address: Opposite Kappan filling station, Eleyele-Ologuneru road, Ibadan, Nigeria
- Company registration number: 1958994
We may update these terms from time to time. The version published on this page at the time you place an order is the version that applies to that order.
2. Using Our Website
You may use this website only for lawful purposes. You agree not to:
- Use the website in any way that breaks the law or infringes the rights of others.
- Attempt to gain unauthorized access to the website, its servers, or any connected system.
- Introduce viruses or any other harmful material.
- Copy, reproduce, or resell any part of the website or its content without our written permission.
- Use automated systems to scrape or harvest content or data from the website.
We may suspend or withdraw access to the website, or to any account, if we reasonably believe these terms have been breached.
3. Accounts
You may create an account to make ordering easier.
- You are responsible for keeping your password confidential.
- You are responsible for all activity carried out under your account.
- You must give accurate and complete information when creating an account and keep it up to date.
- Tell us immediately if you believe your account has been used without your permission.
We may suspend or close an account that we reasonably believe has been used fraudulently or in breach of these terms.
4. Products and Product Information
We make natural hair care products for adults and children.
- We try to describe our products, ingredients, and prices accurately, and to show them fairly in photographs. Small variations in color, packaging, and appearance can occur.
- Product formulations, ingredients, and packaging may change. Always read the label on the product you receive.
- Products are subject to availability. If a product becomes unavailable after you order it, we will contact you to offer a replacement, a delay, or a refund.
4.1 Results and claims
Our products are natural hair and scalp care products. They are cosmetic products, not medicines.
- Results vary from person to person. Where we refer to visible results within 8 to 12 weeks, that is based on customer experience and consistent use, not a guarantee of any specific outcome.
- Nothing on this website is medical advice. Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
- If you have a scalp condition, a skin condition, an allergy, are pregnant, or are under medical care, speak to a doctor or a qualified professional before use.
- Always read the ingredients before use. If you have a known allergy to any ingredient, do not use the product.
- We recommend a patch test before first use, especially for children and for anyone with sensitive skin. Stop using the product immediately if irritation occurs.
5. Prices
- All prices are shown in Nigerian Naira (NGN) and include any applicable taxes unless stated otherwise.
- Delivery charges are shown separately at checkout before you pay.
- We may change prices at any time, but changes will not affect an order you have already placed and we have accepted.
- We try to keep prices accurate. If we discover a genuine pricing error after you order, we will contact you and give you the choice of confirming the order at the correct price or cancelling it for a full refund.
6. Orders
Placing an order works as follows:
- You add products to your cart and go to checkout.
- You submit your order and make payment, or select payment on delivery.
- We send you an order acknowledgement. This acknowledgement confirms that we have received your order. It is not acceptance of it.
- A contract between you and us is formed only when we confirm that your order has been accepted and is being prepared for dispatch.
We may decline an order, for example if the product is out of stock, if there is a pricing error, if we cannot deliver to your address, or if we suspect fraud. If we decline an order you have paid for, we will refund you in full.
7. Payment
We accept:
- Card payment through Paystack.
- Bank transfer.
- Payment on delivery, where available for your location.
Terms of payment:
- Card payments are processed securely by Paystack. We do not store your card details.
- For bank transfer, your order is prepared once payment has cleared and been confirmed. Orders awaiting transfer may be held for a limited period and then released if payment is not received.
- Payment on delivery is available only in selected locations, and we may decline it at our discretion. If you refuse to accept and pay for an order placed on this basis, we may decline future orders on this basis.
8. Delivery
- We deliver within Nigeria and internationally
- Delivery times given at checkout or by our team are estimates, not guarantees.
- Delivery is carried out by third-party logistics partners. Delays caused by the carrier, weather, or events outside our reasonable control are not within our control, though we will help you resolve them.
- You are responsible for giving a complete and accurate delivery address and a working phone number. We are not responsible for orders delayed or lost because the address or phone number was wrong.
- Risk in the products passes to you when the products are delivered to you or to the address you have given.
If your order has not arrived within a reasonable time, contact us, and we will investigate with the carrier.
9. Cancellations, Returns, and Refunds
We want you to be happy with what you buy from us. Because our products are used directly on the scalp, skin, and hair, hygiene rules apply.
9.1 Cancelling an order before it is dispatched
You may cancel an order at any time before it is dispatched. Contact us as soon as possible, and we will cancel it and refund you in full.
9.2 Damaged, faulty, or incorrect items
If your order arrives damaged, faulty, or is not what you ordered:
- Contact us within 48 hours of delivery, with photographs of the item and the packaging.
- We will replace the item or refund you in full, including any delivery cost, at your choice.
- Do not throw the item or packaging away until the matter is resolved.
9.3 Returns of unwanted items
If you simply change your mind:
- Contact us within 7 days of delivery.
- The product must be unopened, unused, and in its original sealed packaging.
- You pay the cost of returning the item to us, unless the item was damaged, faulty, or incorrect.
- Once we receive the item and confirm its condition, we will refund the price you paid for it.
9.4 Items we cannot accept back
For hygiene and safety reasons, we cannot accept the return of any product that has been opened, used, or had its seal broken, unless it is faulty, damaged, or was sent to you in error.
This does not affect your legal rights in respect of products that are faulty or not as described.
9.5 Reactions and sensitivity
If you experience irritation or a reaction, stop using the product immediately and contact us. We will discuss the matter with you in good faith. Because natural ingredients can affect people differently, we ask that you patch test before first use.
9.6 Refunds
Approved refunds are made to the original payment method within [INSERT NUMBER] working days of approval. Bank processing times may add to this.
10. Salon Services and Bookings
We operate a hair salon and hair clinic.
- Bookings are requests until we confirm them. A booking is confirmed once we have replied to confirm the date, time, and service.
- Please arrive on time. If you are significantly late, we may need to shorten or reschedule your appointment so that other clients are not affected.
- Cancellations: please give us at least 24 hours’ notice if you need to cancel or reschedule.
- Service times and prices are estimates and may vary depending on hair length, hair density, and the condition of your hair and scalp. We will tell you before we proceed if the price will differ from the one quoted.
- Tell us about any allergy, scalp condition, skin condition, or medical condition before your service begins.
- Results of salon services vary depending on the condition and history of your hair. We will always advise you honestly about what is achievable.
11. Reviews and Content You Submit
If you submit a review, testimonial, photograph, or any other content to our website:
- You confirm that it is your own, that it is truthful, and that you have the right to share it.
- You give us permission to publish, display, reproduce, and use it on our website and in our marketing, without payment to you.
- You must not submit anything unlawful, offensive, misleading, defamatory, or that infringes another person’s rights.
- We may edit, refuse to publish, or remove any content at our discretion.
- You may ask us to remove your content at any time.
12. Intellectual Property
All content on this website, including the Fro Quantum Organics name and logo, product names, text, photographs, graphics, and design, is owned by us or licensed to us and is protected by law.
You may view and print content for your own personal, non-commercial use. You may not copy, reproduce, republish, distribute, or use our content or branding for commercial purposes without our written permission.
13. Third-Party Links
Our website may link to other websites. We do not control those websites and are not responsible for their content, their products, or their privacy practices. A link is not an endorsement.
14. Our Liability
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited or excluded under Nigerian law.
Subject to that:
- We provide the website on an “as is” basis. We do not guarantee that it will always be available, uninterrupted, or free of errors.
- We are not liable for any indirect or consequential loss, or for loss of profit, business, or opportunity.
- Where we are liable, our total liability in respect of any order is limited to the amount you paid for that order.
- We are not liable for any loss caused by an event outside our reasonable control, including carrier delays, power failure, network failure, civil unrest, or natural events.
15. Privacy
Your personal data is handled in accordance with our Privacy Policy, which forms part of these terms. Please read it at PRIVACY POLICY.
16. Governing Law
These terms are governed by the laws of the Federal Republic of Nigeria. Any dispute arising from them will be subject to the jurisdiction of the Nigerian courts.
17. General
- If any part of these terms is found to be invalid or unenforceable, the rest of the terms remain in force.
- If we do not enforce a right under these terms, that does not mean we have waived it.
- These terms, together with our Privacy Policy and our Shipping and Returns information, form the entire agreement between you and us in relation to your use of the website and your purchase of our products.
18. Contact Us
If you have any questions about these terms, or about an order or booking:
Fro Quantum Organics Hub Ltd Email: Froquantumorganics@gmail.com Phone / WhatsApp: +234 901 146 3464 Address: Opposite Kappan filling station, Eleyele-Ologuneru road, Ibadan, Nigeria